(case management) A collaborative process for the coordination of services for an individual undergoing some manner of treatment. This process includes assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet the comprehensive health needs for the individual and their family.

(case management) A traditional term for all the activities which a physician or other health care professional normally performs to insure the coordination of the medical services required by a patient. It also, when used in connection with managed care, covers all the activities of evaluating the patient, planning treatment, referral, and follow-up so that care is continuous and comprehensive and payment for the care is obtained. (From Slee & Slee, Health Care Terms, 2nd ed)

(case management) Activities such as coordination, advocacy, and referral that facilitate service delivery, promote assertiveness, guide the individual, family, or community toward use of appropriate resources, and improve communication among health and human service providers.

(case management) Coordinating care and advocating for specified individuals and patient populations across settings to reduce cost, reduce resource use, improve quality of health care, and achieve desired outcomes